Shipping & Returns
Shipping Policy
Treu Athletics & Co. offers free shipping on all orders to the continental United States (49). All orders are shipped via USPS, DHL, UPS, or FedEx and typically arrive within 7- 21 business days.
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Alaska and Hawaii shipping fees will be no more than $9.99.
***Please note that some items may take longer due to product customizations and shipping warehouse location. ***
You will receive confirmation via email once your item ships and is en route to you.
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If your order has not been received by the estimated delivery date, please contact us at support@treuathletics.com
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If your order has not shipped out within 14 business days, please contact us at support@treuathletic.com
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Return & Refund Policy
For contiguous United States returns:
If you are unhappy with your order for any reason, you may send it back. All items must be returned within 30 days from shipment in new, unused condition, with no signs of use or wear. All returns must include the item(s), return label, and packing slip. If any of these items are missing, the processing time will be severely delayed.
Accessories must be returned in the same condition they were sent to you, with all original pieces included unworn. We cannot accept partial or broken accessories for return. All apparel and accessories must also be returned unworn, in the original packaging, and with original tags still attached.
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*Please note that final sale merchandise cannot be returned.
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Treu Athletics & Company reserves the right to reject (and not return) items that do not adhere to this return policy.
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Treu Athletics & Company offers two return options: (1) free return for Treu Athletics & Company store credit; (2) return for a refund in the original form of payment.
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*Please note that any store credit used to pay for an order will be returned as store credit and will not be eligible for a refund to a credit card. If the credit card used to purchase an item is no longer on file or expired by the time a return is received at the warehouse, a store credit will also be issued.
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*Please note that at this time we are not offering any exchanges.
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Please visit the live chat during normal business hours to initiate any returns. Returns may be dropped off through the Postal Service (any post office, USPS driver, or scheduled USPS pickup). Please do not return packages to self-serve drop boxes as this will result in delays.
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For Alaska and Hawaii returns:
Please reach out to returns@treuathletics.com for further assistance.
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REFUND POLICY
Please allow 7-14 business days from the return ship date for your return to be processed and credited. Returns for a refund can only be made to the original form of payment. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear on your statement. We are currently unable to process any credit cards that are billed to an address outside of the United States.
Gift card purchases are not eligible for a refund. Gift card purchases can only be returned for store credit.
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Final sale merchandise cannot be returned or exchanged.
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*Please note that any store credit used to pay for an order will be returned as store credit and will not be eligible for a refund to a credit card. If the credit card used to purchase an item is no longer on file or expired by the time a return is received at the warehouse, a store credit will also be issued.
Updated, May 8, 2023